Returns & Exchanges

30 Day Money Back Guarantee.

Avadim Technologies, Inc.’s offers a 30-day Money Back Guarantee. 

A Return Goods Authorization (RGA) is required if you purchased our product directly from Avadim Technologies, Inc. and would like to return your product for a refund.

You may return your product within 30 days after the RGA is issued. Simply return the product(s) within 30 days of receipt for a refund (at the current product pricing), excluding shipping and handling. 

Allow 7-10 business days for the return to be processed and credited back to your account. 

Note that if the product was damaged in shipment, the return authorization request must be made within 14 calendar days of receipt.

Contact the Customer Service Department in order to request a Return Goods Authorization. Methods of contacting the Customer Service Department include the following: 

Please have the following information prepared prior to contacting us, so we can process your request as quickly as possible:

  • Your name
  • Your shipping and billing address(es)
  • Your contact information
  • Product description
  • Lot number located on product(s)
  • Quantity(s) being returned per lot number
  • Your purchase receipt
  • Expiration Date(s) per lot 
  • Your reason(s) for return request